10. Returns
10.1. Unused, undamaged, and good quality goods may be returned within 14 days from the date of their receipt. Cosmetics, footwear care products, insoles, and other hygiene products cannot be returned if the packaging has been opened or the products have been used. Cosmetic products cannot be returned if the packaging has been opened or the product has been used, due to hygiene and health protection requirements.
10.2. The following conditions must be observed when returning goods:
10.2.1. Footwear can be returned free of charge if it is returned to the Seller's physical store at Mindaugo g. 6-19, Vilnius, Lithuania.
10.2.2. If footwear is returned via a parcel locker or courier, a fixed return shipping and administration fee of 15 EUR applies for each pair of footwear returned. This fee covers direct return costs, including shipping, logistics, goods reception, and inspection costs. The Buyer informs the Seller about the item to be returned by email at info@irgigaliu.lt, and the Seller generates and sends the Buyer a unique parcel tracking number and instructions, according to which the item must be sent to the Seller via the specified parcel locker or courier. Items sent independently by registering shipments will not be accepted.
Read more: in the terms of service
